Returns Policy| SweetCo

Returns Policy

If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with within 3 days from date of dispatch of goods.

Once established that a product has been damaged in transit, we will arrange for the product to be replaced/refunded and returned. This is applicable to one product, for more than one please refer to returns form.

Photographic evidence of incorrect product or damaged to a product must be sent before refunds are made.
We will pick up any damaged products and replace or refund.
Refunds or replacements are not given if damaged product has been disposed of by the customer before being resolved.

Please complete our Returns Form on our website: See here:

Alternatively email: info@sweetco.ie

The following options will then be made available:
1. Replacement: If possible, a replacement will be sent, subject to availability.
2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.
3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa through PayPal, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited). Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted.

**ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.